TERMS & CONDITIONS AND POLICIES

Last updated: 23 September 2026

Welcome to Eijwa (eijwa.com). These general terms & conditions and policies govern the relationship between you as a consumer and Eijwa when purchasing products through our website. By completing a purchase, you accept these terms.

1. GENERAL PURCHASE INFORMATION

Company Information Company Name: Eijwa Registration Number: 559547-2852 Address: Tomtbergavägen 61, lgh 1002, 145 75 Norsborg, Sweden Email: kundservice@eijwa.com Phone: +46 72 863 45 50 Website: eijwa.com

Application and Consumer Protection These terms apply when a consumer purchases products via eijwa.com. Mandatory provisions under applicable consumer protection legislation (such as mandatory Swedish consumer law and EU consumer directives) always take precedence over these terms. Nothing in these terms limits your statutory rights.

Orders and Contract When you complete an order, an order confirmation will be sent to the email address you provided. A binding contract is formed once the order confirmation has been sent. If a product unexpectedly becomes unavailable, we will contact you immediately and refund any amount paid.

Prices, Currency, and VAT All prices on the website are displayed in Swedish Kronor (SEK). VAT is included where required by applicable law. Any shipping fees or additional charges will be clearly displayed before you finalize your purchase. We reserve the right to correct obvious pricing or typographical errors.

Payment Available payment methods are displayed at checkout. Payment is processed securely through our external payment service providers (such as Klarna or Stripe). Eijwa does not store full payment card details.

2. PRODUCTS AND CUSTOMER RESPONSIBILITIES

Product Information and Authenticity We strive to ensure that all product information, including images, materials, specifications, and descriptions, is as accurate as possible.

Authenticity Guarantee: All products sold by Eijwa are 100% authentic original items. We do not sell counterfeit or pirated goods.

Please note that colours, shades, and appearance in images may vary slightly depending on your screen settings, brightness, and colour reproduction. Minor variations do not constitute a defect in the product.

Minors Orders may only be placed by individuals who are of legal age or have the written consent of a legal guardian.

Customer Responsibility You are responsible for ensuring that the contact and delivery information provided at checkout is accurate and complete.

3. SHIPPING, RETURNS, AND RIGHT OF WITHDRAWAL

Delivery Delivery Area: We deliver within Sweden. Delivery Time: Estimated delivery time is 2–5 business days. Transport Liability: Eijwa is responsible for items damaged or lost during transit to you.

Right of Withdrawal (14 Days) In accordance with distance selling legislation, you have the right to cancel your purchase within 14 days from the day you or your designated recipient receives the product.

1. Notification: Notify us via email at kundservice@eijwa.com within 14 days of receiving the order.

2. Return Shipping Fee: The customer pays for the direct cost of return shipping when exercising the right of withdrawal.

3. Condition of Items: You have the right to inspect the goods. If the item has been handled to a greater extent than necessary to determine its characteristics and function, we reserve the right to apply a depreciation deduction upon refund.

4. • Return Process: Because our products are dispatched from a fulfillment warehouse/external supplier, you must always contact our customer support at [arende@eijwa.com] before returning any item. We will then provide you with return instructions and the correct return address for your specific order.

   • Important: Please do not send returns without contacting us first, as we cannot guarantee receipt for packages sent without a return authorization.

   • Mystery Box Returns: The entire box, including all original contents, must be returned intact and in its original condition. Individual items from a Mystery Box cannot be returned separately.

Refunds Refunds will be issued without undue delay and no later than 14 days after we receive and inspect the returned item. Refunds are processed using the same payment method used for the original purchase.

Uncollected Packages For parcels that are not collected from the pickup point and are automatically returned to us, we reserve the right to charge a reasonable fee to cover administrative and return shipping costs.

Complaints and Statutory Warranty If you receive a defective or incorrect item, you have statutory warranty rights under applicable consumer protection laws (up to 3 years under Swedish consumer law).

Procedure: Send an email to kundservice@eijwa.com with your order number, a description of the defect, and clear photos of the issue. Time Limit: Defects must be reported within a reasonable time after discovery (a report made within 2 months of discovery is always deemed timely). Upon approval of the claim, Eijwa covers return shipping costs and will provide a replacement product or issue a full refund.

4. PRIVACY POLICY (GDPR)

Eijwa is the data controller responsible for the processing of your personal data. We protect your privacy in accordance with the EU General Data Protection Regulation (GDPR).

Personal Data We Collect Contact Information: Name, email address, delivery address, and phone number. Order Data: Purchase history and selected shipping method. Technical Data: IP address, device information, and functional cookies.

Purposes and Legal Basis Contract Performance: To process your order, deliver products, and provide customer support. Legal Obligation: To fulfill statutory requirements (such as storing accounting records for up to 7 years under applicable law). Legitimate Interest: To prevent fraud and improve website functionality.

Third Parties and Your Rights We never sell your personal data. Data is shared only with necessary service providers (shipping companies for delivery and payment providers for transactions).

You have the right to request access to your personal data, request correction of inaccurate data, or request erasure of your data where not restricted by law. Contact us at kundservice@eijwa.com for GDPR inquiries. You also have the right to lodge a complaint with the relevant data protection authority (IMY in Sweden).

5. MISCELLANEOUS

Intellectual Property All content on eijwa.com (text, images, logos, graphics, and software) belongs to Eijwa or our licensors and is protected by copyright law. Content may not be copied or used commercially without explicit written consent.

Limitation of Liability (Force Majeure) Eijwa is not liable for delays or failures to perform our obligations if the delay is caused by circumstances beyond our reasonable control (e.g., government action, war, natural disasters, or major transport disruptions).

Disputes We always strive to resolve any complaints directly with you. If a dispute cannot be resolved through dialogue, consumers in Sweden may refer the matter to the National Board for Consumer Disputes (ARN) via arn.se or by mail to:

ARN, Box 174, 101 23 Stockholm, Sweden.

EU consumers may also use the European Commission's Online Dispute Resolution platform.

6. CUSTOMER SERVICE AND CONTACT

If you have questions regarding these terms, your order, or a return, please reach out to us:

Email: kundservice@eijwa.com Phone: +46 72 863 45 50 Response Time: We respond to all email inquiries within 24 hours on business days.

You have the right to request information about what personal data we have registered about you. If any information is incorrect, incomplete, or no longer relevant, you may request that it be corrected or deleted. Please contact us by email if you have any questions or requests regarding your personal data.