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Privacy Policy

Privacy Policy for Eijwa (www.eijwa.com)

Your personal privacy is important to us. In this privacy policy, we explain how Eijwa ("we", "us") collects and uses your personal data when you visit or make a purchase on our website www.eijwa.com. It also outlines your rights under applicable data protection legislation (the EU General Data Protection Regulation / GDPR).

1. Data Controller

Eijwa is the data controller responsible for processing your personal data on www.eijwa.com.

Contact Details for Privacy Matters:

  • Brand / Company: Eijwa

  • Website: www.eijwa.com

  • Email: Kundservice@eijwa.com

2. What Personal Data We Collect, Purpose, and Retention Period

To allow you to shop with us and to provide you with appropriate service, we process your personal data as outlined below:

Purpose of Processing Categories of Personal Data Legal Basis (GDPR) Retention Period

Order Processing & Fulfillment


(Order confirmations, delivery, dispatch notifications, returns, and warranty issues)

 Name, delivery address, billing address, email address, phone number, order history, shipping choice. Performance of a Contract (necessary to fulfill your purchase) Retained until purchase and delivery are completed, and for the duration of statutory warranty/return rights.

Accounting & Financial Compliance


(Fulfilling statutory requirements to maintain accounting records)

 Transaction data, invoices/receipts, order numbers, amounts, name, address. Legal Obligation (Swedish Accounting Act / Bokföringslagen) 7 years in accordance with the Swedish Accounting Act.

Customer Support & Service


(Handling inquiries, complaints, or general questions via email or contact forms)

 Name, email address, phone number, order number, correspondence history. Legitimate Interest (to provide effective customer care) Saved while the case is active and up to [12 months] after the inquiry is resolved.

Newsletters & Direct Marketing


(Sending special offers, updates, and product recommendations)

 Email address, first name (optional), purchase history. Consent (if opted-in) or Legitimate Interest (for existing customers) Until you unsubscribe via the link in any email or withdraw your consent.

Abandoned Cart Reminders


(Sending follow-up reminders about items left in your shopping cart)

 Email address and information on items left in cart. Legitimate Interest Automatically deleted within a few days if no purchase is completed.
Security, Analytics & Prevention of Misuse IP address, device information, website usage logs. Legitimate Interest (protecting the store against fraud and technical issues) [E.g., 30–90 days] or as long as necessary to investigate suspected incidents.

3. Payment Processing (Third-Party Providers)

To offer secure payment methods, we partner with external payment service providers (e.g., Klarna, Stripe, Swish, PayPal, Shopify Payments).

When you make a purchase, your payment details are transmitted directly to the payment service provider. These providers act as independent data controllers for the processing of your payment data. We never store complete credit card numbers or sensitive payment credentials on www.eijwa.com.

4. Who We Share Your Personal Data With

We never sell your personal data to third parties. However, to operate our online store and deliver your orders, we share necessary data with trusted service providers (data processors):

  1. Shipping & Logistics Providers: (e.g., PostNord, DHL, UPS, Schenker) to dispatch and track your parcel.

  2. E-commerce Platform & IT Vendors: System providers hosting our website, database, and email infrastructure.

  3. Payment Service Providers: To process transactions securely.

  4. Marketing & Communication Tools: Email distribution platforms for newsletters and order updates.

  5. Authorities: Where required by Swedish law or legal order (e.g., the Swedish Tax Agency or Police).

All third-party processors are bound by Data Processing Agreements (DPAs) ensuring your data remains protected in compliance with the GDPR.

5. Data Transfers Outside the EU/EEA

We always strive to process your personal data within the EU/EEA. If a provider (e.g., for analytics or email communication) transfers data outside the EU/EEA (such as to the US), we ensure appropriate safeguards are in place, such as the EU-U.S. Data Privacy Framework or the EU Commission’s Standard Contractual Clauses (SCCs).

6. Your Rights Under the GDPR

Under European data protection law, you have the following rights regarding your personal data:

  • Right of Access (Subject Access Request): You have the right to request a copy of the personal data we hold about you free of charge.

  • Right to Rectification: You can request that inaccurate or incomplete data be corrected.

  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data. Please note that we cannot delete data that we are required to retain by law (e.g., accounting rules).

  • Right to Restriction of Processing: You have the right to request that processing be restricted under certain conditions.

  • Right to Object: You have the right to object at any time to direct marketing communications.

  • Right to Data Portability: You can request a copy of the data you provided to us in a structured, machine-readable format to transfer to another controller.

To exercise any of these rights, please contact us at [contact/support@eijwa.com].

7. Right to Lodge a Complaint

If you believe we process your personal data in violation of GDPR regulations, you have the right to lodge a complaint with the Swedish supervisory authority:

Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten - IMY)

  • Website: www.imy.se

  • Email: imy@imy.se

  • Phone: +46 (0)8 657 61 00

8. Cookies and Tracking Technologies

We use cookies on www.eijwa.com to ensure shopping cart functionality, remember your preferences, perform analytics, and deliver targeted marketing. For detailed information on the cookies we use and how to manage your preferences, please consult our [Cookie Policy].

9. Updates to This Policy

We reserve the right to update this policy as necessary (e.g., due to legal changes or new store features). The latest version will always be published on www.eijwa.com.

This privacy policy was last updated on: September 30, 2026

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